Privacy Policy

Elbroz Media is committed to providing you with the highest levels of customer service. This includes protecting your privacy. Elbroz Media is bound by the Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information. Set out below is information that Elbroz Media is required to communicate to its customers. Elbroz Media recommends that you keep this information for future reference.

Your personal information

Personal information held by Elbroz Media may include your name, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver’s licence number and your Elbroz Media PIN, username or password. Elbroz Media also holds details of your Elbroz Media services (including their status).If you choose not to provide certain personal information, Elbroz Media may not be able to provide you with the services you require, or the level of service on which Elbroz Media prides itself.

Occasionally, you may need to provide personal information about other individuals to Elbroz Media (e.g. about your authorised representatives). If so, Elbroz Media relies on you to inform those individuals that you are providing their personal information to Elbroz Media and to advise them that Elbroz Media can be contacted for further information (see ‘How to contact us’ below).

How we collect personal information

Elbroz Media collects personal information in a number of ways, including:

Directly from you, when you provide information by phone or in application forms, or when you submit your personal details through Elbroz Media’s websites (e.g. during www.elbroz.com registration or trial services);
From third parties such as Elbroz Media’s related companies, credit reporting agencies or your representatives;
From publicly available sources of information;
In response to a survey, contest or sweepstakes;
From the organisations identified below under ‘When Elbroz Media discloses your personal information’;
From Elbroz Media’s own records of how you use your Elbroz Media services; or when legally required to do so.

How we use your personal information

Your personal information may be used to:

Verify your identity;
Assist you to subscribe to Elbroz Media’s current services;
Offer you and provide additional Elbroz Media or related services
Administer and manage those services, including charging, billing and collecting debts
Inform you of ways the services provided to you could be improved;
Conduct appropriate checks for credit-worthiness and for fraud;
Research and develop Elbroz Media’s services;
Gain an understanding of your information and communication needs in order for Elbroz Media to provide you with a better service;

Maintain and develop Elbroz Media’s business systems and infrastructure, including testing and upgrading of these systems.
Also, your personal information is collected so that Elbroz Media can promote and market its services to you (including by way of direct mail, telemarketing, SMS and MMS messages). Elbroz Media does this to keep you informed of its products, services and special offers. If you do not wish Elbroz Media to promote and market its products, services and special offers to you, please call +91-96677 11504.

When we disclose your personal information

In order to deliver the services you require, Elbroz Media may disclose your personal information to organisations outside of Elbroz Media. Your personal information is disclosed to these organisations only in relation to Elbroz Media providing its services to you. These organisations may carry out Elbroz Media’s:
Customer enquiries;
Mailing operations;
Billing and debt-recovery functions;
Information technology services;
Installation, maintenance and repair services;
Marketing and telemarketing services;
Market research;
Web site usage analysis

Elbroz Media takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information

In addition, Elbroz Media may disclose your personal information to:

Your authorised representatives or your legal advisers (e.g. when requested by you to do so);
Credit-reporting and fraud-checking agencies;
Credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
Elbroz Media’s related companies;
Elbroz Media’s professional advisers, including its accountants, auditors and lawyers;
Other information technology service providers (for example, if you obtain services from other providers,
Elbroz Media may need to disclose your personal information for billing purposes);
Government and regulatory authorities and other organisations, as required or authorised by law

Elbroz Media’s website sites

Elbroz Media provides products and services via its various website sites. When you visit Elbroz Media’s sites, its website servers record anonymous information such as the time, date and URL of the request. This information assists Elbroz Media to improve the structure of its website sites and monitor their performance.
Elbroz Media may use ‘cookies’ on various website sites. Cookies are an industry standard and most major website sites use them. A cookie is a small text file that our website sites may place on your computer. Usually, cookies are used as a means for Elbroz Media’s website sites to remember your preferences. As such, cookies are designed to improve your experience of Elbroz Media’s website sites.
In some cases, cookies may collect and store personal information about you. Elbroz Media extends the same privacy protection to your personal information whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our website sites or take advantage of the improved website site experience that cookies offer.
Elbroz Media also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network.
Elbroz Media collects and manages IP addresses as part of the service of providing internet session management and for security purposes.

Help us to ensure we hold accurate information

Elbroz Media takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why Elbroz Media recommends that you:
Let Elbroz Media know if there are any errors in your personal information;
Keep Elbroz Media up-to-date with changes to your personal information such as your name or address.
If you are a subscriber to one of Elbroz Media’s online products or services, you may change your personal details by contacting Elbroz Media on +91-96677 11504.

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, you will need to put your request in writing for security reasons, and send it by email to support@elbroz.com
Elbroz Media reserves the right to charge a fee for searching for and providing access to your information.

How to contact us

If you have any questions in relation to privacy, please contact Elbroz Media on +91-96677 11504 between 10:00AM till 6:30PM, Monday to Friday.
You may obtain further information on privacy matters by visiting Elbroz Media’s website site at www.elbroz.com